Dilaraa Brand
At Dilaraa Brand, we strive to provide a seamless shopping experience. Please read our Return & Exchange Policy carefully before placing your order.
1. Return & Exchange Eligibility
- Requests must be raised within 3 days of delivery.
- Items must be unused, unworn, unwashed, and in original packaging.
- All tags, labels, and invoice must be intact.
- Products must be free from scratches, stains, deformities, perfume, or any damage.
- Gift wrapping services are non-returnable and non-exchangeable.
- Orders placed using a gift card are not eligible for return or exchange.
- Items received as an exchange cannot be returned or exchanged again.
2. Valid Reasons for Exchange (Within 3 Days)
Exchanges are allowed within 3 days of delivery only in the following cases:
| Issue | Resolution |
|---|---|
| Damaged Item | Exchange with the same item |
| Wrong Item Received | Exchange with the same item |
| Size Issue | Exchange with the same variant |
Note: Returns for refunds are not applicable unless explicitly approved under exceptional circumstances.
3. Mandatory Proof Requirements
To ensure fair processing, the following proofs are compulsory:
For Damaged / Incorrect Product
- A clear unboxing video starting from the sealed tamper-proof package to the fully opened contents.
- The video must be continuous and unedited.
For Missing Items
- An unboxing video clearly showing the sealed package being opened.
For Size Issues
- A post-wear image is mandatory to process the exchange request.
Requests without required proof will not be approved.
4. Quality Check Process
- All returned/exchanged products go through a strict quality inspection.
- Items not meeting eligibility criteria will be rejected.
- Rejected items will be shipped back at the customer’s expense.
5. Price Difference & Exchange Value
- If the new product costs more than the original product, the customer must pay the price difference at the time of exchange.
- Discounted prices are not applicable during exchange.
- Exchanges are calculated based on the original product price (actual MRP).
- If the replacement product is unavailable, a gift card of the same value will be issued.
6. Shipping & Handling
- If reverse pickup is unavailable in your area, customers must ship the product via a local courier service at their own expense.
- Returns/exchanges typically take 7–10 working days to reach our warehouse.
- Processing begins only after successful quality verification.
7. Important Information
- Dilaraa Brand reserves the right to decline requests that do not meet policy conditions.
- Dilaraa Brand may update or modify this policy at any time without prior notice.
For assistance, please contact our Customer Support Team with your order details and required proofs.